Payment policy

Effective Date: January 4, 2025

At Greenhato Car Accessories, we aim to provide a secure, convenient, and seamless payment experience for our customers. Our Payment Policy outlines the accepted payment methods, payment processing, and security measures to ensure that your financial transactions are handled with care. By making a purchase on our website, you agree to the terms of this policy.

1. Accepted Payment Methods

We accept the following payment methods for your convenience:

  • Credit and Debit Cards: We accept major credit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: You can securely pay through PayPal for an added layer of protection.
  • Other Online Payment Platforms: We may offer additional payment options such as Apple Pay or Google Pay, depending on availability in your region.

All payments are processed in US dollars.

2. Payment Processing

When you place an order on our website, your payment will be processed by a secure third-party payment gateway. We do not store your payment information on our servers. All transactions are encrypted to ensure the safety of your sensitive data.

Once your payment has been successfully processed, you will receive an order confirmation via email with your order details. Your order will be processed for shipping once the payment is confirmed.

3. Payment Authorization

When you submit an order, we will authorize your payment method for the full purchase amount. If your payment is declined or there are issues with authorization, your order may not be processed. In such cases, we will notify you of the issue and request that you update your payment information.

4. Security Measures

We take the security of your payment information very seriously. Our website uses SSL (Secure Sockets Layer) encryption to protect your payment details during transmission. We work with trusted and secure payment processors who comply with Payment Card Industry Data Security Standards (PCI DSS) to ensure your personal and financial information remains safe.

5. Billing Information

When making a purchase, you are required to provide accurate billing information, including your full name, billing address, and payment details. This information will be used to verify your identity and process your payment. If there are discrepancies with the information provided, your order may be delayed or canceled.

6. Sales Tax

Sales tax is applied to orders based on the applicable tax rate for your location. The tax amount will be calculated and displayed at checkout before you finalize your order. The total price, including sales tax, will be reflected in the order confirmation.

7. Order Confirmation and Payment Disputes

Once your payment is confirmed, you will receive an order confirmation email. If you do not receive a confirmation or notice any discrepancies in your order details, please contact us immediately. If there are any issues with a payment dispute, we may request additional documentation to resolve the matter.

8. Cancellations and Refunds

If you wish to cancel an order after payment has been processed, please contact our customer service team as soon as possible. Cancellations are only possible if the order has not yet been shipped. If your order has already been shipped, it will be subject to our Refund and Returns Policy.

9. Payment Fraud Prevention

We take the prevention of payment fraud seriously. To protect both you and us, we may request additional verification or documentation if we suspect fraudulent activity. This can include a request for proof of identity or address. If fraud is detected, we will cancel the order and notify the appropriate authorities.

10. Contact Us

If you have any questions or concerns regarding your payment, please contact our customer service team at:

  • Email: info@greenhato.com
  • Phone: (205) 525-0414
  • Address: 90 Cherry Tree Ln, Cropwell, Alabama

Thank you for choosing Greenhato Car Accessories. We are committed to providing you with a secure and smooth payment experience.