Payment Policy

Effective Date: March 18, 2025

At Green Hato, we strive to provide a smooth and secure payment process for our customers. This Payment Policy outlines the methods of payment we accept and the terms and conditions regarding payment for products purchased through our website.

1. Accepted Payment Methods

We accept a variety of payment methods to ensure flexibility and convenience for our customers. The available payment options are:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • Debit Cards: Visa, MasterCard, and other major debit card providers
  • PayPal: Secure online payment system for added convenience
  • Apple Pay: For customers who prefer to pay through their Apple devices
  • Google Pay: For customers who prefer to use Google Pay for secure transactions

Please note that payments must be made in full at the time of purchase.

2. Payment Security

Green Hato uses industry-standard security protocols to protect your payment information. Our website is secured with SSL (Secure Socket Layer) encryption to ensure that all payment details are transmitted securely.

We do not store your payment details on our servers. All payment processing is handled by trusted third-party payment processors.

3. Billing Information

When placing an order, you are required to provide accurate and up-to-date billing information. This includes the billing address associated with the payment method. Incorrect or incomplete billing information may result in delays or errors in processing your order.

If there are any discrepancies in the billing information provided, we may need to contact you to verify the details before processing the order.

4. Order Confirmation and Authorization

Once you complete your purchase and submit your payment information, we will process your order. A confirmation email will be sent to the email address you provided. This email confirms that your order has been successfully placed and payment has been received.

However, please note that your order is not considered fully accepted until the payment is authorized and processed. We reserve the right to cancel or decline an order if payment authorization fails.

5. Payment Authorization Holds

In some cases, payment processors may place a temporary hold on your payment (authorization hold) until the payment is fully processed. This is a common practice to ensure the security and legitimacy of the transaction. The hold may last anywhere from a few minutes to several days, depending on the payment method used.

6. Currency

All transactions on the Green Hato website are processed in US dollars (USD). If your payment method is in a different currency, the exchange rate will be determined by your payment provider at the time of the transaction.

7. Taxes

Sales tax is calculated and applied to orders where applicable. The applicable tax rate is determined based on the shipping address provided during checkout. The total tax amount will be displayed before you complete the purchase.

8. Refunds and Payment Disputes

If you are eligible for a refund, the amount will be credited back to the original payment method used. Refunds are typically processed within 5-7 business days after approval.

If you dispute a charge or experience any payment issues, please contact us immediately. We are committed to resolving any payment-related concerns and ensuring a positive customer experience.

9. Payment Fraud Prevention

Green Hato is committed to preventing fraudulent transactions. We monitor all orders for signs of fraud, and we may contact you for additional verification if necessary. Orders suspected of fraud will be canceled, and the relevant authorities may be notified.

10. Changes to Payment Policy

Green Hato reserves the right to update or modify this Payment Policy at any time. Any changes will be posted on this page, and the Effective Date will be updated accordingly. We encourage you to review this policy regularly to stay informed about our payment terms.

11. Contact Information

If you have any questions or concerns regarding our Payment Policy, please contact us at:

Important Note:

  • By making a purchase on our website, you acknowledge that you have read and agreed to this Payment Policy.
  • If you disagree with any part of this Payment Policy, please contact us before completing your purchase.