Refund and Return Policy

Effective Date: March 18, 2025

At Green Hato, we strive to provide you with high-quality products and excellent customer service. However, if you’re not completely satisfied with your purchase, we are happy to help guide you through our return and refund process. Please review our Refund and Return Policy below.

1. Returns

We accept returns within 30 days from the date of purchase. To be eligible for a return, your item must be in its original condition, unused, and with the original packaging and tags attached. If your return meets these conditions, please contact our customer service team at info@greenhato.com to initiate the return process.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. Please note that it may take some time for the refund to appear in your account, depending on your bank or payment provider.

3. Exchanges

If you wish to exchange a product for a different size, color, or model, please follow the return process, and we will arrange for an exchange subject to availability. Exchanges can be done for the same item or for a product of equal or lesser value.

4. Non-Returnable Items

Certain items are non-returnable, including:

  • Items that have been used or opened
  • Sale or clearance items
  • Gift cards
  • Digital products or downloadable content

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@greenhato.com. We will arrange for a replacement or issue a full refund depending on your preference. Please provide photos or videos of the damaged product to expedite the process.

6. Shipping Costs

Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect item. In the case of a defective or incorrect product, Green Hato will cover the return shipping costs.

7. How to Return Your Item

To return an item, please follow these steps:

  1. Contact our customer service team at info@greenhato.com to initiate the return process.
  2. Provide your order number and details of the product(s) you wish to return.
  3. Follow the instructions provided by our team to send the item back.

8. Contact Information

For any questions or concerns regarding our Refund and Return Policy, please contact us at:

Important Notes:

  • Please ensure that the return is sent back within the specified time frame to ensure eligibility for a refund or exchange.
  • Items that do not meet the return criteria will not be refunded or exchanged.