Sales Policy

Effective Date: March 18, 2025

At Green Hato, we aim to provide our customers with high-quality products and exceptional service. This Sales Policy outlines the terms and conditions for purchasing products from our website. By placing an order, you agree to the following terms.

1. Product Availability

All products available on our website are subject to availability. We make every effort to ensure our product listings are up to date; however, in the case of a product being out of stock or discontinued, we will notify you as soon as possible and offer alternatives or a full refund.

2. Pricing

Prices listed on the website are in USD and may change without notice. We reserve the right to correct any errors in pricing or product details. If there is a pricing discrepancy on your order, we will contact you before processing the order and provide you the option to confirm or cancel the order.

3. Order Confirmation

After placing an order, you will receive an order confirmation email from us. This email will contain details of your order, including the product(s) purchased, quantities, and shipping information. Please review the details to ensure they are correct. An order confirmation does not guarantee that the product is available or that the transaction has been completed successfully.

4. Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
  • PayPal
  • Other secure payment methods (if available)

All payments must be processed in full before orders are shipped. If there are any issues with payment, we will notify you immediately.

5. Shipping & Delivery

We offer a range of shipping options to deliver your order to your preferred address. Shipping costs are calculated at checkout based on your location and the weight of your order.

  • Orders are typically processed within 1-3 business days.
  • Delivery times depend on the shipping method selected and your location.
  • Please ensure that your shipping address is correct, as we are not responsible for lost or misdelivered packages due to incorrect information.

6. Sales Tax

Sales tax will be applied to orders based on the shipping address and applicable local tax rates. The tax amount will be calculated during checkout.

7. Returns & Exchanges

We want you to be satisfied with your purchase. If you’re not happy with your product, we offer a 30-day return policy for most items. Please see our Refund and Return Policy for detailed instructions on returns and exchanges.

8. Order Cancellations

You may cancel your order within 24 hours of purchase by contacting us. After this period, we may have already processed and shipped your order, and cancellations will not be accepted. In the case of an issue with your order, we will work with you to resolve it as quickly as possible.

9. Customer Service

Our dedicated customer service team is available to assist with any inquiries related to orders, products, or shipping. If you have questions or concerns, please reach out to us through the following contact details:

10. Limitation of Liability

Green Hato is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our products or the inability to use our products, even if we have been advised of the possibility of such damages.

11. Changes to Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about our sales practices.

Important Note:

  • By placing an order with us, you agree to the terms and conditions outlined in this Sales Policy.
  • Any questions regarding this policy should be directed to our customer service team.