Shipping policy
Effective Date: January 4, 2025
At Greenhato Car Accessories, we are committed to providing you with a fast, reliable, and efficient shipping experience. Our Shipping Policy outlines the shipping methods, costs, and delivery times for your convenience. By making a purchase on our website, you agree to the terms of this policy.
1. Shipping Locations
We offer shipping to the United States and select international locations. If you are located outside the United States, please contact our customer service team for information regarding international shipping availability to your country.
2. Shipping Methods and Delivery Times
We offer a variety of shipping methods to suit your needs. Delivery times and costs will depend on the shipping method you select and your shipping address. The available shipping options will be displayed at checkout before you complete your order. Our standard shipping methods include:
- Standard Shipping: Typically delivers within 5-7 business days within the United States.
- Expedited Shipping: Typically delivers within 2-3 business days within the United States.
- International Shipping: Delivery times vary depending on the destination country, but generally range from 7-14 business days.
Please note that delivery times may vary depending on factors such as carrier delays, weather conditions, or other unforeseen circumstances.
3. Shipping Costs
Shipping costs are calculated at checkout based on the weight and size of your order and the destination address. You will be able to review the total shipping charges before completing your order.
- Free Shipping: We offer free standard shipping on orders over a certain amount. Please check our website for specific details about minimum order thresholds for free shipping promotions.
- International Shipping Costs: International shipping fees vary depending on the destination. You will be able to see the shipping cost during checkout before completing your purchase.
4. Order Processing and Handling
All orders are processed and shipped within 1-2 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays. You will receive an email notification with tracking details once your order has been shipped.
If your order contains items that are out of stock, we will notify you immediately and give you the option to either wait for restocking or cancel the order.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the carrier’s website. Please allow up to 24 hours for tracking information to be updated in the carrier’s system.
6. Shipping Restrictions
Certain products may have shipping restrictions due to size, weight, or international shipping regulations. If any of your items are not eligible for shipment to your location, we will notify you before processing your order. In such cases, we will offer alternative products or a full refund.
7. Damaged or Lost Shipments
In the rare event that your order is lost or damaged during transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure that your order is replaced or refunded as appropriate. Please retain all packaging and documentation for damaged shipments, as this may be required for claims.
8. Shipping Delays
While we strive to deliver all orders on time, there are circumstances beyond our control that may cause delays. These may include but are not limited to, weather conditions, shipping carrier delays, customs processing, or other unforeseen events. We will do our best to keep you informed of any delays related to your order.
9. Incorrect Shipping Information
Please ensure that your shipping address is accurate before completing your order. If you provide incorrect shipping information, we may not be able to deliver your order. If the address needs to be updated after your order is placed, please contact us immediately. Additional charges may apply if we need to re-route the shipment due to incorrect information.
10. Contact Us
If you have any questions or concerns regarding our Shipping Policy or your order’s shipment, please contact us:
- Email: info@greenhato.com
- Phone: (205) 525-0414
- Address: 90 Cherry Tree Ln, Cropwell, Alabama
We appreciate your business and look forward to delivering your Greenhato Car Accessories products promptly and securely!